Adira Finance Bali Achieved “The Best Champion” MarkPlus WOW Service ExcellenceAdira Finance Bali Raih 3 Kali “The Best Champion” MarkPlus WOW Service Excellence

Adira Finance Bali Achieved “The Best Champion” MarkPlus WOW Service ExcellenceAdira Finance Bali Raih 3 Kali “The Best Champion” MarkPlus WOW Service Excellence

Denpasar (03/10), Adira Finance Bali Raya became the champion in the event of MarkPlus WOW Service Excellence Award again as the Best Champion of Denpasar. This record was very special because it became the third award in the event held by highly reputable and recognized institution with a confidence level of 95% and a margin of error of 3%.

As stated by Iwan Setiawan, Chief Knowledge Officer of MarkPlus, Inc. in the Awarding Event at Hariss Hotel Sunset Road Kuta, Bali, "The measurement of Service Excellence Index previously uses 3 dimensions focused on satisfaction to the service. In 2015, the index measurement involves advocacy value (level of recommendation) combined with satisfaction to the services at service centers and outlets (service amplifiers) ".

"Service Excellence is a differentiation that becomes the advantages and strengths for Adira Finance which cannot be imitated or easily duplicated by the competitors, although by hijacking its employees. It’s a different case with product differentiation that can be imitated in a matter of minutes," said Sugeng Hariadi as Regional Head Area Bali Nusa Tenggara to several media after accepting the award.

Further explained, the pattern that makes the Customer as Friends, ability to handle complaints and the ability of employees that can provides service excellence, are born from a gradual process to be a culture.

"Advantage Value is what makes Adira always ready to win the world funding competition which is so tight,” said Sugeng Hariadi with a full optimistic tone that is agreed by the ranks of Adira Bali Nusra Area Manager accompanying him.Denpasar (10 /03), Adira Finance Bali Raya kembali menjadi Juara di Ajang MarkPlus WOW Service Excellence Award sebagai The Best Champion of Denpasar. Catatan ini menjadi sangat spesial karena menjadi penghargaan ke 3 kalinya, diajang yang diselenggarakan oleh lembaga sangat terkemuka dan diakui kredibelitasnya dengan confidence level sebesar 95% dan margin error sebesar 3%.

Seperti yang diungkapkan Iwan Setiawan Chief Knowledge Officer of MarkPlus,Inc dalam Acara Awarding di Hotel Hariss Sunset Road Kuta, Bali, “Pengukuran Service Excellence Index sebelumnya menggunakan 3 dimensi yang berfokus pada kepuasan terhadap layanan. Tahun 2015, Pengukuran indeks melibatkan nilai advokasi (tingkat rekomendasi) dipadukan dengan kepuasan terhadap pelayanan di service center dan gerai (service amplifier) “.

“Service Excellent adalah suatu differensiasi yang menjadi keunggulan dan kekuatan Adira Finance yang tidak dapat ditiru atau dengan mudah diduplikasi kompetitor. Walaupun dengan membajak karyawannya. Beda halnya dengan diferensiasi produk dapat ditiru dalam hitungan menit” ungkap Sugeng Hariadi selaku Regional Head Area Bali Nusa Tenggara kepada sejumlah media usai menerima penghargaan.

Lebih lanjut dipaparkan, bahwa pola menjadikan Customer sebagai Sahabat, Kemampuan menangani komplain dan kemampuan karyawan yang dapat memberikan service excellent, lahir dari proses berkesinambungan hingga menjadi culture.

“Advantage Value inilah yang membuat Adira selalu siap memenangkan kompetisi didunia pembiayaan yang begitu ketat, ungkap Sugeng Hariadi dengan penuh nada optimis yang diamini jajaran Area Manager Adira Bali Nusra yang mendampinginya.